A Memo As we all know, our factory will soon have a visit from health and safety inspectors. It wont take so long, about 3 days. It has impact on the business license of our factory. So it's really important to prepare for the inspection.

Writing Thanks to all office staff's hard working, our company are making more profit this year. I think the secrect of the increasing profit is performance excellence of all staff. In order to reward your contribution, the company has decided to provide with paid holiday. Enjoy yourselves.

Report on customer complaints Introduction: The aim of this report is to find the reasons for customer complaints in 2002. Findings: The customer complaints received in 2002 were 300 in January.Then they increased to 540 in February because of computer system breakdown.After an improved order system was introduced,they fell to 230 in March. The reasons for complaints from January to March were analysed: First,the company received complaints for incorrect order delivered.These errors were fewer in March. Second,most customers complained for time taken to deliver,but the company decided to recruit more staff to improve delivery. Third,customers complained about the quality of products.In order to solve this problem,the company is setting up strictly quality control. Conclusions: At first customers are not satisfied,then many measures have been taken to improve their satisfaction.