Report on customer complaints
Introduction:
The aim of this report is to find the reasons for customer complaints in 2002.
Findings:
The customer complaints received in 2002 were 300 in January.Then they increased to 540 in February because of computer system breakdown.After an improved order system was introduced,they fell to 230 in March.
The reasons for complaints from January to March were analysed:
First,the company received complaints for incorrect order delivered.These errors were fewer in March.
Second,most customers complained for time taken to deliver,but the company decided to recruit more staff to improve delivery.
Third,customers complained about the quality of products.In order to solve this problem,the company is setting up strictly quality control.
Conclusions:
At first customers are not satisfied,then many measures have been taken to improve their satisfaction.
Search from various English teachers...
Corrections · 2
0
Report on customer complaints
Introduction:The aim of this report is to find the reasons for customer complaints in 2002.
Findings:
The customer complaints received in 2002 were 300 in January.
(There were 300 customer complaints received in January of 2002) <- If this is the total number of complaints received in that one month.
(There were 300 customer complaints received as of January 2002)<- If this is all complaints up to January 2002.
Then they increased to 540 in February because of a computer system breakdown. After an improved product ordering system was introduced, they fell to 230 in March.
The reasons for complaints from January to March were analysed:
First, the company received complaints for incorrect orders delivered. These errors were fewer in March.
Second, most customers complained about the amount of time to deliver, but the company decided to recruit more staff to improve delivery time.
Third, customers complained about the quality of products. In order to solve this problem, the company is setting up strict quality controls.
Conclusions:
At first customers were not satisfied. Now many measures have been taken to improve their satisfaction.
-----------
I asked a foreign friend of mine to help me review this. :) He says great job! Don't forget spaces after periods and commas.
Want to progress faster?
Join this learning community and try out free exercises!
Don’t miss out on the opportunity to learn a language from the comfort of your own home. Browse our selection of experienced language tutors and enroll in your first lesson now!
Start Learning Today
