An unpleasant purchase
You ordered an item on a company website, which should have been delivered the next day, but it never turned up. Write a letter to the manager and say
- what was the item
- why it was important that you get it immediately
- what you suggest the company should do now
Dear Sir/Madam,
My name is John Lee
, and I ordered a book from your site last Sunday(August 1st). The book is called "An Insight into IELTS " by a well-known linguist
, and it was just released at the end of last month. It was supposed to arrive at my place on the following
(next) day
but it still hasn't.
However, unfortunately, I have not got it until now.
I will be taking IELTS early next month, but I am still not very confident about
it the upcoming test. I think my vocabulary is
still not extensive enough
to allow for me
to get
a the score I need. An important part of this book devotes to
explaining how
to one can improve
his or her vocabulary in spoken English. The test is around the corner, so I need the book desperately; otherwise, I might fail the exam once again.
I would like to get this book as soon as possible. I was wondering if you could check the reasons for the delay
, and
deliver the book to my place arrange a delivery within 24 hours
. or If not, I would
like to request ask for a full refund
. I also want plus an extra $10 in compensation for the delay.
Yours faithfully,
John, Lee