An unpleasant purchase You ordered an item on a company website, which should have been delivered the next day, but it never turned up. Write a letter to the manager and say - what was the item - why it was important that you get it immediately - what you suggest the company should do now Dear Sir/Madam, My name is John Lee, and I ordered a book from your site last Sunday(August 1st). The book is called "An Insight into IELTS " by a well-known linguist, and it was just released at the end of last month. It was supposed to arrive at my place on the following day. However, unfortunately, I have not got it until now. I will be taking IELTS early next month, but I am still not very confident about the upcoming test. I think my vocabulary is still not extensive enough to allow me get a score I need. An important part of this book devotes to how to improve vocabulary in spoken English. The test is around the corner, so I need the book desperately; otherwise, I might fail the exam once again. I would like to get this book as soon as possible. I was wondering if you could check the reasons for the delay, and deliver the book to my place within 24 hours, or I would ask for a full refund. I also want $10 in compensation for the delay. Yours faithfully, John, Lee