Something about my job. Kindly help me correct the mistakes, thank you so much in advance. I work for an international Fortune 500 telecommunications corporation based in Mainland, China P. R. C. In the past five years, I've been in African region, and my position is account manager, which is a post focusing on the customer relationship (CR). What is CR? A hundred people may have a hundred answers. As per our company's definition, CR is "All activities engaging with customers to help company achieve and sustain business success." Sounds like nonsense, but it highly summarizes the meaning of CR. I once studied some in-house materials, in which the category of CR is precisely defined: CR includes OR (Organizational Relationship), KR (Key Customer Relationship) and ER(Extensive Relationship). These days, I've been dedicated to how to manage the CR in my team. Firstly, you have to evaluate the CR between you and your customer. An as-is assessment form shall be done. After you understand the situation of your current CR, you need to set up the objectives and actions on how to improve your CR. Thirdly, you will carry out the plans you set up. Last but not least, you summarize the fulfillment and actions implementation. Above is a piece of my feeling and the experience on my daily job, any corrections of the grammar, vocabulary, wording and logic flaws or mistakes in this writing are welcome.