Exercise: Complaint Letter to Fly-by Night Travel
TASK DESCRIPTION:
You booked a two-week holiday to Sydney with Fly-by Night Travel. You are (were) not happy with the (your) holiday (vacation arranged by Fly-by night travel) – the flight was delayed, the hotel was noisy and so on.
"who'? Write to Fly-by-Night Travel to complain about (your) the holiday giving details about the problems. Request some compensation or refund.
MY LETTER:
Dear Manager,
I am writing to complain about a travel (vacation I went on) organised by your company last month. I hope that you can (will take my concerns in to consideration) consider my concerns seriously. "more polite"
First(ly), your company (I was )promised to me that you (your company) would (set me up with( hire a top (an elite) airline company that would to provide a flight for the (my) journey. But the fact was The flight that sent us abroad was (over an hour) late for more than an hour. All (many of) the tourists were left at a waiting place (in the lobby) with no sufficient (without) seats to have a rest and no explanation of the (on going) situation though we demanded it.
Worse still, the quality of the accommodation was (miserable) poor. I do not believe that this (It is hard to believe that this) five-star hotel – as your company claimed it to be – could provide such a room. Its sound-proof facility did not work well (It was nowhere near sound proof)and the noises coming from other rooms at night kept me awake.
Still more, your guide brought us to a shop that sold items at unreasonably high prices. I suspect the guide has (had) a connection with the owner and was trying to defraud Rip us off us.
Therefore, I really regret paying so much for your service, and I request (Hope you may consider) a partial refund for this (our trouble). Thank you.
Expecting your reply,
Melaminefree Wang
"This letter sounds a little rude, so I softened it up a little bit.... but with your original letter, if it were me, I would not consider a refund"