Writting a Letter : Topic - compliant Hi all. Thanks for watching my notebook. I am practicing writing a letter now! The topic of my letter is describing a bad service experience you have received. I really appreciate you helping me to correct it. Any suggestion is a good suggestion for me. The letter I wrote is: _______________________________________________________________________________ Dear Sir or Madam I had a business trip to Toronto last week. After I review the comment on the website, I decided to live your hotel from Monday to Friday. I am writing to complain about the service I have received at your hotel. Last Monday, I arrived at your hotel around 9 p.m. because of a delayed flight. When I arrived at the reception desk, nobody was there. I pushed the bell and waited about 30 minutes then a man finally showed up. However, he didn’t apologize, he just asked about my booking information. The worse thing was he could not find my booking record, even though I showed up my reservation number. Finally, he called another stuff and resolved the problem. When I got my room key, it was already 10 p.m. I was exhausted last Monday night. I hope I can get a relax quickly, but I waited in the lobby for about 30 minutes and spent another 30 minutes to check in. I think your reception stuff was unprofessional and did not provide me with good service. Regards, Fin _______________________________________________________________________________