I would like to share my opinion about the customer care service within the Spanish Public Administration. On one hand the Public Administration in Spain has tried to improve its service to customers utilising digitalisation. In this way they have addressed the issue of paying tax or gatting information about scholarships or 'subventions' (i do not know this word). On the other hand, there have been extensive redundancies throughout all administrations: town hall, regional and central administration. This is due to believing that, through digitalisation, they would require less employees.

I do not have time to correct the rest.