Costumer Care Service in Spain Public Administration I wonder to share my opinion about the customer care service in Spanish Public Administration. For the one hand, the Public Administration in Spain has tried to improve the service to customers throught digitalitation. By this way they achived to solve topic such as pay to tax or get some information about scholarships or subventions On the other hand, there have been massive redundancies in all administrations: town hall, regional or central administration. Because they thought with the digitalitation actions they would need less employees. But currently there are administrative acts like renovate licence drive , where you can not do it by internet because the web page has a lot of problemas, but there are not enought emploees in the administratio to do it face to face in a regular time. You have to wait a long lines and it takes you more than 5 hours... It is an awful situation because the Spanish population pay their tax, but they do not get a good service from the administration. Thanks in advance for your help. All the corrections are very useful for me in order to improve my level english. Alex