Dear Sir or Madam, I recently returned to Kyiv from Prague,via Romania on flight BA 324 & BA 453 respectively, which arrived July 15th at 8pm at Kyiv International Airport. Unfortunately, my luggage, which was supposed to be checked all the way through to my final destination, has apparently been completely misplaced and possibly off loaded in Prague. My luggage is Green, size 55x40x20 cm. There are plenty of stickers on both sides. Also a small crystal heart-shaped keychain assigned to the pocket. My charge (???), a few books are inside it. But it’s nothing. More importantly, I have certain items inside which are completely irreplaceable, such as inputs to my report, which I need for a student project, are there. I would deeply appreciate if you could give me a prompt reply at your convenience. I hope that the bag will be located and sent back. Your faithfully, Olga Svetlichnaya