A mail of complaint ( it is a writing exam of B1)
Dear Sir,
I'm writing to complain about your online delivery service which failed to deliver a bouquet of roses.
Last week I called you because I had heard that you were pretty good and I reserved one bouquet of roses for Mother's Day. On the website, you promised me to deliver them on the same day.
Anyway, not only did you not deliver the bouquet, three more days later the bouquet was delivered to another adress, it's unbelievable!
Luckily my mother was in a good mood and she took the news that her neighbour received her bouquet of roses with humour, but I think that your delivery service is expensive enough, to not deliver an order on time, and then delivery three days later.
To resolve the problem I would like a full and inmediate refund.
If I don't hear from you within the next week, I shall be forced to contact my solicitor. Please contact with me by email or phone.
I look forward to hearing from you and a quick resolution of this problem.
Yours faithfully,
....