A mail of complaint ( it is a writing exam of B1) Dear Sir, I'm writing to complain about your online delivery service which was failed to deliver a buquet of roses. Last week I called you because I had heard that you were pretty good and I reserved one buquet of roses for Mother's Day and on the website the promised me to deliver them on the same day. Anyway, not only you didn't deliver the buquet three days more later otherwise the buquet was delivered in another adress and the deliveryman didn't review it and let the deliver, it's unbelievable! Luckily my mother have good mood and she took that her neighbour delivered a buquet of roses with humor, but I think that your delivery service is enough expensive to don't deliver an order at time, besides three days later. To resolve the problem I would like a full and inmediate refund. If I don't hear from you within the next week, I shall be forced to contact my solicitor. Please contact with me by email or phone. I look forward to hearing from you and a quick resolution of this problem. Yours fairthfully, ....