A letter of complaint.

Dear Sir/Madam,

I am writing to you about my holiday last week at the Superb Hotel organised by Awesome Tours.
First, as the accommodation wasn't clean, there was a bad smell in the bathroom. In the morning I had a disgusting breakfast. Because breakfast wasn't tasty I had to go to a cafè.
In your advertising, you mention ' great snorkelling ' but I couldn't see any beautiful fish due to pollution in the water [poluured water]. The rooms weren't air-conditioned and because of that [?] I wasn't able to go to the swimming pool but it was closed all my holidays.

When I complained about the hotel, the manager was very unhelpful. I would be grateful if you could give me a full refund of my money within the next two weeks.

I look forward to hearing from you.
Yours faithfully,
Diana Orlova.