A letter of complaint.

Dear Sir/Madam,

I am writing to you about my holiday last week at the Superb Hotel organised by Awesome Tours.
First, as the accommodation wasn't clean, there was a bad smell in the bathroom. In the morning I had a disgusting breakfast. Because breakfast wasn't tasty I had to go to a cafè.
In your advertising, you mention ' great snorkelling ' but I couldn't see any beautiful fish due to pollution in the water [poluured water]. The rooms weren't air-conditioned and because of that [?] I wasn't able to go to the swimming pool but it was closed all my holidays.

When I complained about the hotel, the manager was very unhelpful. I would be grateful if you could give me a full refund of my money within the next two weeks.

I look forward to hearing from you.
Yours faithfully,
Diana Orlova.

A letter of complaint.

Dear Sir/Madam,

I am writing to you about my holiday last week at the Superb Hotel organised by Awesome Tours.
Firstly, the accommodation wasn't clean and in bathroom there was bad smell. In the morning I had a disgusting breakfast.Because breakfast wasn't tasty I must go to the cafe.
In your advertisement you mention ' great snorkelling ' but I haven't see beautiful fish due to the pollution water. In the rooms there weren't any air-conditioners and because of that I wanted go to the swimming pool, but it was closed throughout my holiday.

When I complained about the hotel, the manager was very unhelpful. I would be grateful if you could give me a full refund of my money within the next two weeks.

I look forward to hearing from you.
Yours faithfully,
Diana Orlova.