How to listen (and use that you heard) Let’s imagine a situation, when you having a lovely small talk with a person you recently met. You discuss for some minutes one topic that you both seem to be interested in, till you suddenly notice that your opponent doesn’t listen to you at all. He is somewhere but with you, answers randomly and is certainly bored. Doubtless, you’ll try to stop this one-way conversation. There are 7,6 billion people on our planet and one bad listener more one less, no one cares. But what if that “bad listener” is your own company and you lose your clients just because of the listening mistakes? Sometimes companies that finally could attract customer’s attention got a wrong idea that the main job is done. They let themselves to put off delivery, send zillion meaningless ad mails and do not bother about gathering client’s response. Even if they sometimes ask for customer feedback, they do not know exactly what to do with this treasure. Therefore, if you want to keep your revenue flowing and your customers happy, it’s time to improve listening skills and learn how to use customer feedback. Eager to start? Then next time I will tell you about some practical steps in this direction. See you soon!

Overweight and compulsory sport in universities Nowadays thousands people in the world suffer from the overweight. Every year this problem becomes more acute since such diagnosis is getting by young people and even children. Therefore some people propose having compulsory sport training not only in schools but in universities as well. However this suggestion has some weak points. First of all, it should be noted, that university generally is a first step to the ‘adult life’ and the place where young people learn responsibility. That is why students should be given an opportunity to make their own decisions, including conclusions about healthy lifestyle. In contrast, if they do not learn how to be independent, they can lose valuable time of shaping their personality. Besides do not forget about such democratic value as a freedom of choice, that could be to some extend disrupted as a result of introduction of additional disciplines not related to chosen educational profile. Moreover, students can focus on their thesis instead of sports and consequently it will result in better quality of their work and better understanding of the subject. Lastly but most importantly need to aware that the root cause of overweight is not an absence of regular sport but a presence of harmful nutritional habits. However the principles of healthy nutrition should be formed more earlier than during the university's period; they should be laid in family and school. Consequently the introduction of obligatory trainings for students with or without an obese does not solve a problem of commitment to fast food or other bad food and ultimately will not change a lot. Thus I believe that compulsory sport at the universities is not able to reverse the current situation with people’s overweight or to have a material effect on this problem, but also be able to damage in the formation of the student as a person and professional.

To be the oldest child in your family My little son, he is 2,5, always tries to be in touch with his elder sister, she is 6. And she, of cause, always like: "Hey, go away! Mom, why does he follow me again?" What can i advise for her? I myself was the youngest in my family and I remember how it is. And I always tried to do the same that my brother did. Did he want to play with his car? - I needed it immediately. Did he ask mom to read some book? - I wanted read with mom, but another book. Did he try to draw? - I needed THIS colour pencil at the same time. Just because he is older and, that mean, so clever and cute as I want to be! So, what can i advise to my daughter? Keep calm and wait. At least 5 years. To be the oldest sibling is a real hard work.

Uitnodiging! Leuke Suzanna! Ik nodig je uit om mijn verjaadag! 5 october volgende week maandag in mijn huis. Mijn moeder zal ons ophalen van school en thuis. Varia, bijna 6 jaar. Hooorraa! PS: beste ouders, u kunt pick up van uw dochter tussen 18 en 19 uur op het adres: NRStraat 10, mob 893356, Nadia.