a letter of complaint (an exam exercise)
I am writing to inform you of my dissatisfaction with the computer speakers I purchased through your online page on 12 March 2016 (the reference number: 2433/R).
Firstly, I received the product with instructions that included all languages of the world, except English, so I was not able to connect them properly to my computer. I called several times your customer service line but was informed that there must have been some misunderstanding as such a product as mine had never been offered by Maximise shop.
When I finally fixed the connection issue myself and at last was supposed to enjoy my device, it turned out that it did not work correctly due to some defect. A constant disturbing noise like something was spinning around inside the speaker could be heard.
When I decided to send the product back, I realised that the amount of money I had paid did not coincide with the amount stated on the invoice, as I paid $25 not $21.
I find this whole situation very disappointing. I expected more professionalism and better costumer service from such a well known company as Maximise. I look forward to having my defective product exchanged without any shipment charge or please proceed to refund me in full. If my request is not solved immediately, I will have no option but to leave a negative opinion of your shop on Maximise page.
Yours sincerly,
R.