a letter of complaint (an exam exercise) I am writing to inform you of my dissatisfaction with the computer speakers I purchased through your online page on 12 March 2016 (the reference number: 2433/R). Firstly, I received the product with instructions that included all languages of the world, except English, so I was not able to connect them properly to my computer. I called several times your costumer service telephone-line but was informed that it must have been some misunderstandig as such a product as mine had not ever been offered by Maximise shop. When I finally fixed the connection issue myself and at last was supposed to enjoy my device, it turned out that it did not work well due to some defect. A constant disturbing noise of some piece spinning around inside the speaker have been heard. When I decided to sent the product back I realised that the amount of money I had paid did not coincide with the amount stated on the invoice, as I paid 25$ not 21$. I find this whole situation very disappointing. I expected more professionalism and better costumer service from so well-known company as Maximise. I look forward to having my defective product exchanged without any shipment charge or please proceed to refund. If my request is not solved immediately, I will have no option but to leave a negative opinion of your shop on Maximise page. Yours sincerly, R.