Complaint letter Dear Sir or Madam I am writing to complaint about the stay which my family and I had for a week on July at Westfield Hotel. I am afraid to say that the service did not live up to our expectations. Firstly, we stayed in this hotel a couple of years before and had a good time, for this reason, we decided to repeat. The website described the same aspects we remembered, however it was extremely different this time. On the one hand, it wasn’t bar food in the evening which was promised on the website; there was only B&B so we had to bought drinks and sandwiches for dinner. Secondly, the builders began making noise at 07:30 in the morning. We were exhausted because of the journey and we only wanted to rest and sleep which were impossible. Thirdly, the breakfast was a disaster. When we went down to have breakfast, kitchen wasn’t up and running, as a consequence, we ate cold food. And, worst of all, I complained these problems to reception staff who weren’t responsible all this. It was unbelievable manager was never at his hotel. Under the circumstances, we believe that we are owed an apology and we should receive some form of compensation. I look forward to hearing from you Yours faithfully, Hanna Jones

A discursive essay - Our lifestyles are less healthy than our grandparents’ Our lifestyle has changed a lot with the passage of time. This statement is based on the fact that we have access to new alimentary products and our responsibilities are different than grandparents’ ones. First of all, our lives have become more stressed. Everyone must work to buy food, to pay a mortgage or a rent and so on. This situation is an enormous stressor for our health because of economic recession. In addition, we have some facts like traffic jams, enormous amounts of people in public transports in rush hours… and those events produce tiredness and irritability. Secondly, our grandparents consumed natural products that they have farmed and have bred (such as pigs), so they didn’t use chemical articles. Now, companies use hormones and other products to have a large quantity of products and we don’t know what we are eating. Another fact is that our forefathers didn’t have Internet access and TV, so they got adequate sleep. In our case, some people can’t disconnect from work, social media… as a consequence of that we don’t sleep enough hours. On the other hand, our ancestors have lived difficult situations like wars and bad weather… to sum up, they have suffered famine and illnesses something that does not happen nowadays. In conclusion, I think that our lifestyle has improve in some aspects but there are other ones which affects our health, in concrete, our mental health. For this reason, I believe we must look out for solutions.

Summary - The Boy in the Striped Pyjamas “The Boy in the Striped Pyjamas” is a Holocaust novel by John Boyne. The story, set in World War II Germany, has become very popular and was adapted into a film in 2008. In chapter one, Bruno, a young German boy, arrived at home and discovered his family was packing up their things to move out because his father’s career as a Nazi soldier. Bruno didn’t like the idea to leave the house and his life in Berlin but finally he accepted it. So, they arrived at a countryside house, very far away from Bruno’s friends, with three new skinny servants who always spoke each other in whispering voices. In chapter ten, Bruno had been felt so bored with no one to play during weeks that finally he decided to explore the land. At the end, he arrived at a fence and there was a little boy on the other side. He was wearing a striped pyjama and seemed bony and sad. The boys discovered that they were the same age and Shmuel, the other boy, was from Poland just exactly where Bruno’s family had been moved at which came as a surprise to Bruno. Shmuel told Bruno that there were a lot of children in his side, but they had never played, and this surprised Bruno too. In chapter eighteen, Bruno discovered that he will come back to Berlin soon, but they wanted to have the chance to play together once. So, they decided that the next day, Bruno will go to Shmuel’s fence side and he will wear a striped pyjama.

An informal article - How to survive… a trip to the dentist’s 1. Choose a good dentist. First of all, look for a dentist, a good dentist, so it’s advisable knowing opinions from each local. One option is searching opinions on the Internet but if you don’t trust strangers’ opinions you can ask your friends, relatives or co-workers. 2. Choose an appointment. When you find the correct specialist, select a day. Never decide a busy day, because you don’t know how much time you will spend to the dentist. 3. Don’t need to face your fear alone. If you are scared to dentists, you can go with someone else. Make sure he or she is a reliable person, in this way you will feel safer than if you go alone. 4. Be distracted in waiting room. Try to arrive to the local 10 minutes early to your appointment. This gives you the time to psych yourself up and prepare for the immediate moment. Read a magazine, speak with your partner or listen to music to get relax. 5. Ask as many questions you want. If you have some questions about the procedure that specialist will follow, ask them. You feel worry about your health and it’s normal having some queries to solve. 6. Take deep breaths and close your eyes and imagine you’re somewhere else. Once you get into the examination room take deep breaths and try to feel relax while dentist is working and take your partner by the hand. Also, close your eyes and try to imagine you’re in another place, like a beach or a forest. Like this you will feel more safety.

A REVIEW - "A MONSTER CALLS" Hi I wrote this review to practise my writen skills so I attach my text. Thank you -------------------------------------------------------------------------------------------------------------------------------- “A monster calls” is a fantasy novel by Patrick Ness. The story, set in the present day in England, it became very popular and was adapted to a film in 2016. The main character is Conor O’Malley, a thirteen years old child who lives with his divorced mother. He was suffering bulling and furthermore, his mother was ill because of cancer. But one day, after dreaming the same nightmare, someone came to visit him at 12:07 am. It was a yew monster who wanted to tell him tree stories and after that, Conor must tell it “his truth”. Conor didn’t fell terrified of the monster and he didn’t understand how stories could help her mother. During the novel, Conor’s mother got worse and had to hospitalize and he must live with his cold grandmother and pass time with his father who had emigrated to America and had a new family. With the stories, Conor learnt to understand himself and the situation that he was living and finally the monster forced Conor to confront his worst nightmare and saved him, not his mother. The great strength of the novel is how the monster’s stories can transmit lessons with simple tales, they have helped to my personal growth. Not only is the plot great, it is also well written and Spanish speakers can understand the vocabulary without problems. Personally, I recommend this novel to improve your English level and to enjoy with a good story. I want to watch the film and compare both and see if the first one is so good as the book.

Monologue: Health and Medicine Hi I wrote a speech to my speaking exam regarding health and medicine. Thank you ------------------------------------------------------------------------------------------------- Good afternoon, I’m ---- , and I’m going to talk about Health and Medicine. Medicine is one of the most important bases of the society since the beginning of history. First of all, our ancestors would use some herbals which were considered medicinal and could be restore and health their bodies. Also, it’s known that long-ago people began to create some instruments to diagnose and treat patients, for instance, the first foot prosthesis was created in Egypt. With the passage of time, there was a huge change of medicine thanks of pharmaceutical companies which have been creating new drugs by chemical processes. Also, scientists have developed new biomedical devices for image techniques or non-invasive surgical methods. But the most heard is the main characteristics to have a health life which are: having a healthy diet like Mediterranean diet, doing sport twice or three times a week and not smoking and not drinking alcohol. I don’t know how the medicine will be in the future but as far as I’m concerned researchers would create new devices very small thanks to nanotechnology, so these nanorobots could be introduced inside the body and repair or eliminate the problem. Also, medical tests would be instantaneous and with only a drop of blood and urine they could do an exhaustive result. Regarding drugs, pharmaceutical companies would develop new stronger treatments because virus and bacterias are becoming more resistant every year. Personally, I think that Spain has a good medical system but the time for each patient is very reduced, so the government must improve this situation and increase the investment in this area. As for alternative medicine, I believe that it’s a lie and people who are involved only want take advantage of patients who have terminal illnesses.

How must I put this verbs? Hiii I have a question regarding verbs. I write a long sentence for an article but I don't know how I must write correctly the sucession of verbs: Regarding men, the society is still imposing them the importance of being “masculine”, in other words, they must not cry, making out with a lot of girls, being strong and not being lower than anyone, and much less a woman. However, some men have begun to collaborate in housework, taking care of their children and being a househusband. I don't know if I have to put it in gerund, in infinitive or in participle, in the last sentences. Thank you