Complaint letter Letter of complaint

I am writing to complaint complain about the stay which my family and I had for a week in July at Westfield Hotel. I am afraid to say that the service did not live up to our expectations.

Firstly, we stayed in this hotel a couple of years before and had a good time. For this reason, we decided to stay here again. The website described the same aspects amenities (?) we remembered, however it was extremely different this time. On the one hand, it there wasn’t bar food in the evening which was promised on the website; there was only a B&B breakfast ( so we had to bought buy drinks and sandwiches for dinner.
Secondly, the builders began making noises at 07:30 in the morning. We were exhausted because of the journey and we only wanted to rest and sleep which were impossible.
Thirdly, the breakfast was a disaster. When we went down to have breakfast, the kitchen wasn’t up and running, and as a consequence, we ate cold food.
And, worst of all, I complained these problems shared my complaints with the reception staff who weren’t even responsible for all this. It was unbelievable that the manager was never at his hotel.
Under the circumstances, we believe that we are owed an apology and we should receive some form of compensation.

I look forward to hearing from you
Yours faithfully,
Hanna Jones