Topics Covered: Phone Messages Listening Practice: Great job today! Listening is always tricky, especially when you are hearing a new voice for the first time. Remember, you can always replay the audio to make sure you understand all of the necessary information. - Recommendations for Improvement: Keep practicing listening to native English speakers with different accents. While it may be difficult now, the more you practice, the faster you will improve. Role Play: You did very well in taking messages and conveying information. - Recommendations for Improvement: Remember, 'WHO, WHAT, WHY' when taking phone messages. WHO called? WHAT is their phone number? WHY did they call? Always ask for the caller to repeat their information to ensure that it is correct.

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Topics Covered: Professional Introductions Role Play: You did a wonderful job on the role play today introducing yourself to a new colleague and describing what is appropriate and inappropriate for discussion with managers and colleagues. - Areas for Improvement: Pronunciation and grammar. - Recommendations for Improvement: Work on reading English out loud and listening to native English speakers pronounce words that you find difficult. Continue to study English grammar, especially present and future tenses. - Next Steps: Complete homework for this lesson and continue to study grammar.

Excellent work Renzo. You are very focussed and determined and together we can achieve your goals.