Complain letter(2)

To whom it may concern.

 

<address>(When writing this formally, it's appropriate to use 'whom' instead of 'who.' Let me know if you have questions about when to use which one.)

I am writing this letter to complain about the unacceptable service and unbearable living condition which your hotel providing. (This should be either <em>provided</em>/<em>has provided</em> if in the past, or <em>is providing</em>, if in the present.)


I checked into <em></em> Room 2009 on 11st of May,I chose to settle down (settle down is a little too unformal for this context. You could simply say, 'I chose your hotel') in your hotel because of the intriguing advertisement which recommended on the airplane boosted how good were your hotel's facilities-swimming pool,centre heating system,fitness center.

Unfortunately,there are nothing real.These days the temperature outside is extremely cold and I demand to use the heating system in my room.Surprisingly,It did not working and did not heated at all.Furthermore,I had told some of the staffs about the abominable situation.They said that would arrange another room for me and I have received nothing about the solution yet.


Finally,I think it is reasonable and change another room which certainly have a usable heating system for me. Otherwise, I will ask for refund and make a further complaint.


I look forward to hearing you.




yours sincerely.</address>