A complaint letter I am writig to express my disatisfaction at the hotel and the service I booked on your website. Me and my family, we had to stay in a different hotel because it was full, we agreed but what happened next was unnacceptable. They sent us to a gloomy hotel on the outskirts of the city wich involved wasting more money on public transport, loosing time and beeing annoyed too much time. As far as the hotel is concerned, they gave us two beedrooms when I had booked a family room. As we have little children, I felt totally insecure sleeping in different rooms, so my husand and I stayed awake every night to check if they were safe. Still, the worst is yet to come, I went several times to the reception and nobody was there and every single time I tried to speak to any member of the staff they clearly ignored me. Even two of them were extremelly rude to me. Of coruse, I filled in a complaint form wich I have attached to this e/mail. Eventually, we had an added problem. On changing the hotel, they recolocated us without having on mind that we are vegan and this is something that I pointed out on my booking. You assured me that we would enjoy a vegan friendly restaurant and the only food we could eat was lettuce and rice. For all this reasons, I feel entitled to ask for a refund of the money. Looking forward to your response, Yours faithully

A school newspaper article. Just in case some students do not know, scholl rules regarding the use of mobile phones has changed, clearly said; It is not allowed to carry this devices. The reason why this has happened is that teachers were fed up and annoyed with the ring tones during their classes. Even some students dared to use their mobile phones in the middle of an exam. Not only is it annoying but it also disturbs the rest of the classmates. Students have immediately reacted, writing complaints to the Education Department. Even so, there is a group of students who is for this banishment. They are proud of having given the idea to the headmaster indeed. Our newspaper, as a part of this school, would like to have a say. We strongly believe that we could find an intermediate arrangement. Experts in Education claim that phones should not be allowed at class but why don´t we set a place in the teachers desk to leave our devices during the lecture? Despite bringing them to the school, we couldn´t use them. However, at the end of the day we would have them again to call our parents and deal with other issues that we have to attend after school.

A musical event iterrupted. Hi Anne, You know that I had tickets for Shakira´s concert, don´t you? Well, It was in "Baluarte", doors were opened at 9 p.m but we were qeueing up since 11 a.m. Obviously, she was gorgeous, as I see it, she dances beter than she sings. By the time the concert reached the half of the concert she suddenly stopped and the audience started to shout. Then, her manager appeared on stage and told us that she had just broken her hips and she wasn´t able to continue. Despite the fact that I had been willing to see this concert, I felt sorrow for her. Even so, we automatically received an e-mail from the orgainsers telling us that we would had the opportunity to see her again for free or that we coluld have a total refund for the cost of the tickets. So, I have a dilemma, I don´t know if it is worth going again to a concert that I have already seen. On the other hand, having this money back would allow me to go to other concert or event. I must clear my mind and make a decission soon.

Shops open on bank holidays It is getting more and more usual to buy on bank holidays. Do you think about shop assistants who are working those days? It could be said that if a shop or a big mall is open on a bank day, people who work long hours from monday to saturday will have a choice to go shopping. On the contrary, I think that it is totally unnecesary because nowadays everybody knows how to buy online. Besides, from my point of view, those shops won't earn such a big amount of money to consider that it deserves to have employees working. On the other hand, some people would say that more employees will be needed to cover those days, and they see it as job oportunity. I totally desagree with this point of view. I hope you don't my saying that it is absolutely false because the staff is exactly the same that the rest of the year and they don't earn more money in exchange. In conclusión, if you hate working at your free time, why doesn't matter you that other people have to do it?

BEAUTY Most people say that Beauty is only skin-deep. As I see it, It should be that way but the true is that everybody is worried about his body image and makes an idea about other people because of their phisicall features, clothes and manners. This is not a bad thing by itself, if it helps you to find extra information. But it can´t be a motive to deny a person a friendship or less important, a small talk. We shouldn´t prejudge others, is what I mean. For instance, you can meet an overweight person and think that he/she is lazy and that is going on unhealthy diet but on the contrary, he/she could have a big health problem or a desease. Moving now on to people who looks always perfect, I´m convinced that they aren´t. What´s more, I think that they have a lot of flaws and lack of confindent, and that´s the reason why they need the approval of unknown people, on social media for example. That´s all I have to say about Beauty in the whole. Let´s talk about this issue in the environment (entrorno) I live, friends, family, workmates and me myself. From my point of view, we all are concerned about body image but not in an extreme way. We like to wear well or at least properly to each situation, act our age or even a bit younger, and I should say that here is quite important to keep fit, more than skinny. My fiends and I, we don´t photoshop any picture but we like to look nice, obviously. We all are very different phisically but I would say that we are similar in our behaviours and we have the same outlooks of life. When we were younger we used to worry about some phisicall defects but nothing serious. Only one of us thought seriously about going under cosmetic surgery on her nose. I suppose that growing up hearing constantly other children laughing at you has to be very hard and deppresing. Luckily, as the time goes by, we learn to live with our flaws and we give them the importance that they only have. Otherwise, life would be insupportable. If I had to summarise this composition I would say that body image is only important as an extra information, that we need to meet people by talking to them, by knowing what they have experienced in their lives, and then, only then, we can make an idea about their personalities. Meanwhile, we should have our mouths closed, because Beauty doesn´t mean anythin.

EXTREME -SPORTS The topic today is extreme sports, or the necessity some people have of feeling adrenaline running throught their bodies. Well, my personal opinion is that a wide part of these people are reckless. I don´t understand why they put their lifes in danger. There are so many and new activities that I don´t understand why they aren´t aware of the hazards. On the other hand, I suppose that they are really sure about what they are doing and that they have taken all the security measures needed for each activity. This all stuff was about sports but what about activities like parkour? Is it a sport? Any how, They don´t use a helmet, or any other item that could save their lives. The thing is that I sincerely admire them, they are daring and I´m just the opposite; very fearfull. However, I strongly believe that if you are going to practise an activity that involves any type of risk, you should train before. To illustrate that point, I´m going to tell you about a personal experience; Last week, my friends told me that they had prepared a trip to Asia and that we were going to dive with sharks. What? Are you kidding me? I don´t object to their being so recklees but, really? I must learn to swimm before that!

Things to do before you die I hope to see my sons in a good situation. I mean, I want to to see them happy, healthy, that they aren´t alone, that they are nice people and that they have the job of their dreams. Hopefully, I will see how they start their own families and maybe I will be able to help them in a way or another. But now, thinking about me and in a shorter deadline, I hope that I can cook by five years time, because right this moment I am a completely mess at the kitchen. Health permitting, I will be doing many sports when my children grow up. And I strongly believe that I will have tried a lot of different types of dances in 20 years time. For the ending, but not less important, I wish I could speak English fluently by the time of 10 years so that I can travel abroad.