Hi I am Beth but I want to be called Shy for some reasons. I have been in the call center industry for over six years and my experience was a combination of fun and frustration. Fun because I encountered so many people from all walks of life with cultural differences. I have built rapport with most of the customers and had lengthy conversation with them as well. It was also frustrating because there were instances whereby I am unable to help the customer at all. It's like a dead end and no options were provided. Sometimes you want to take an extra mile but rules are rules. Sad but that's life!! I have less than 2 yrs experience of teaching English to preschoolers. It was a tutorial job and I enjoyed it a lot. Dealing with their tantrums was pretty hard at first but eventually I was able to cope with it. I have learned to be creative to excite them. Learning should be fun and not a boring one. I want to meet friends from different countries and it excites me to learn about their culture as well. I was a history major student and it helped me understand and embrace the diversity of culture.