A Letter To The Editor Of A Newspaper 15th March 2011 Dear Editor Last week ,I bought an English dictionary in the bookstore. However,I discovered some problems about this dictionary when i went home. There was something wrong with the book`s binding. Some pags want to out off the dictionary. The pages were not inorder. So I went to the bookstore right now and want to change a good one. But the bookstore clerk didn`t want to change it.And he wasn`t frinedly to the customer.Finally,the boss changed to me. So I hope the Service industry would inprove the service quality and friendly to every customer. I also hope that similar situations would not occur again. Sincerely Tony