Some problems of a medical receptionist
I work as a medical receptionist in a federal children's polyclinic. I worked in another polyclinic before. Sometimes dificulties happen. There is often a temporary or permanent lack of doctors in federal polyclinics. If a polyclinic offers same-day appointments, some people begin to queue at 4 am. If there is an opportunity to make a doctor's appointment through the internet, few people manage to obtain one, other people can't get them. They say that that way of making doctors appointments are bad, but if a polyclinic has enough doctors, it is easy to make it anyway.
Sometimes we have pity for those who have been unsuccesful in making an appointment for a long time and try to find a way-out.
People often don't take all the documents that are needed to be added to the polyclinic's database. But we have strict requirements. All the doctors use computers now. The program doesn’t allow them to work without all the requested data. If a patient hasn't got all the needed documents, we try to find a way-out or reschedule the appointment. Patients don't like that.
Several years ago there were patients that were afraid of filling consent to personal data processing blanks. Now it happens very rarely/occasionally
Nervous patients often vent their frustration on medical receptionists as if we are to blame for their inability to make an appointment with a doctor or as if we personally are the ones that come up with strict requirements.
But not all the patients act like that. Some of them are polite, grateful and responsible.
What problems do patients or medical receptionists have in your country?
