Letter of complaint.

Dear Sir,

I am writing with regard to the new burglar alarm which my neighbours have installed in their house.

Briefly, the problem is that the new burglar alarm has gone off three times each day during a week and this is so annoying. I have two kids and they can not sleep well at night because of the alarm noise.

I have already pursued this matter with my neighbours. They are away, travelling America, but I called them yesterday and I tried to talk to them, but they told me that they are too busy.

In order to resolve this matter I am requesting that you turn off the alarm while my neighbors are traveling and when they return you should add them a fine because all the problems that they have caused to the neighbourhood. In the future, you might obligate to install a system which prevent this kind of problems.

Please contact me as soon as possible to confirm that you are resolving the problem. If you need to contact me by telephone, you may reach me at XXX XXXXXX.

Thank you for your prompt attention to this matter.
Yours faithfully, Carmen.