Complaint letter to the washing machine vendor
Dear Sir or Madam,
This is Nick from California. I just bought one of your washing machines 3 weeks ago, however, the experience of using your washing machine has been less than satisfactory.
Two weeks ago when I used the machine, I put some of my clothes (including two scarves) into it. After it finished washing, the clothes were clean, but what makes it unacceptable is that I found my scarves had been split into several pieces. I have never encountered such issues when I used other washing machines before. I called your after-sales, and someone came to replace it with a new one.
I thought there would be no problem with the new washing machine, but I was wrong. Yesterday, I used the washing machine again, and when it finished, some of my clothes were seriously entangled to the washing arms inside the washing machine.
These accidents have driven me crazy, I will by no means use this washing machine anymore. I hope you can refund this purchase or replace it another model which has no problem.
Best regards,
Nick