This is a mail about finishing the exam but still not receiving the certification Dear XXX, I finished my exam at 10/28/2016 and received a mail of which the subject is "Educational Background Check- Resume" sent from you. I replied the mail at about 11/03/2016 and then waiting for the certification until now. But i still receive nothing. I also checked my certification at the website but found that the information about me doesn't update. Would you please help me find out what's wrong with this situation?