an English translation practice Since September 1984, the government has been focusing on constructing the practice for serving people and the inspection system. Until now, to meet the changing time, the government has applied the mysterious client method which is an approach that non-governmental companies usually take to inspect its service quality. As the pioneer of the whole nation, the department recruits retired staff and forms an inspection-oriented team; moreover, the members of the team sacrifice their own time joining the service quality refinement program with the heart of keeping on working after retirement and giving profound encouragement to others and gain an outstanding achievement. The study researches and analyzes the case conducted by anonymous inspection on service quality. It applies SWOT to overcome the obstacles found in the original method to plan the niche for the application of the project. In terms of the effects, the project gains many external positive reports; on the other hand, it internally enhances the efficiency for the service of every governmental institute and improves the internal self-management effectively. It is believed that the study will offer related strategic planning directions to governmental institutes with the operation model in the project in the future and then enhance the service quality and efficacy of the governmental units.