Dear Sir or Madam, I am writing to let you know that I have just missed my flight to London because of the infinite queue at the check-in controls. As you surely know, in the email you sent me, I was precisely asked to arrive at the airport one hour before the flight, which is exactly what I did. However, one hour was not enough because the airport of Turin is small and the guards who control the passengers are only four. Let me tell you that missing the flight I lost the opportunity to attend an important meeting I was waiting for since last year. This meeting was crucial for my career development and now I will not be able to get promoted and I will be stuck in my current working position. For all these reasons, I would like to ask you to consider paying me back for the ticket, and for the inconvenient, which means I am asking for a huge refund. Moreover, I suggest you to inform your costumers that they need to be at the airport at least two hours in advance. Thank you for your consideration, Yours faithfully, Aria Task: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Carmen, I’ve just heard about Stich. I can’t find the words to tell you how much sorry I am for you. I know he meant a lot to you and losing a dog is not so different from losing someone who’s part of your family, because Stich has been part of your life for twelve years, which is a lot. You must feel destroyed right now. I remember the day of your birthday, when your father came home with this little ball of fur and I was as much exited as you were when you told me that at school. We were only fourteen and, as every teenage girl would have done, we fell in love with that little puppy. Then, when he grew up he was always with you, you would take him everywhere, even at the mall and he was so quiet and obedient. Because I know that sometimes when we suffer, we need to stay with someone who can feel us, I’d like you to come here for the weekend. We could spend some days meditating, walking in the nature and having deep conversations at night in front of the fire in my living room. I think you’d need some time to regenerate. I hope you’ll come. Stay strong. Love, Ari

Is there anyone free for a quick video call to practise???

Dear Emma, I’m really excited to tell you that I’m moving to New York in two weeks. No, I’m not joking! I’ve decided to take a gap year working as au pair girl before starting the university, even because these past months have been exhausting and I feel like I need it. So, I’m having a goodbye party and you must come. The party will be huge: I’m having it at my favorite pub, the one in front of the cinema. You just have to cross the road and walk straight for about three minutes after you had gone out from station when you arrive in Padova. It’s deadly easy and I’m sure you won’t get lost. Because I know the journey is long and it is not safe to take trains alone at night, I thought you could sleep in my guest room. It’s not a problem and I’d love to have you here the day after the party too, so we could go shopping together and you could help me to choose stylish clothes I’ll be able to wear in the Big Apple. I’m feeling like the protagonist of Sex and the City already. I can’t wait to see you, Love, Ari TASK: Write a letter to your friend. In your letter: • Describe why you are having the party • Give directions on how to get to the venue • Suggest how you can accommodate him/her

Is tik tok toxic? Tik tok is one of the most popular platforms right now and the reason of its popularity could be the fact that it is projected to create an addiction as the stream of videos never ends, and you can go on scrolling the feed for hours and founding always new contents. Given that most of the users are teenegers, one would expect a bit of attention on the contents, but this is not the case, in fact most of the trends are based on how beauty you are and on appereance, and make people feel awful about their body. This is evident if you take a look at comments under popular videos, where young girls and boys express directly the way they feel about themselves. Moreover, there is a beauty algoritm that makes easier to goodlooking users' videos to become viral and that is the reason why the majority of the videos with millions of likes are that of girls whose appareance respect the occedental beauty standars. It is true that some of the content could be funny, but one could not deny that is pratically impossible to avoid toxic contents and the obsession with beauty could be really harmful for teenagers. Personally, I think we all should be more careful about this kind of platforms: if the content make you feel you are not enough and others are better than you, then you should cut it off, stop using it immediately and do something that makes you feel good. Also, I belive that we should cheeck on our kids being exposed to these kind of social networks in order to protect them from deep damage to their self-confidence.

Nowadays alternative medicine has become very popular even if some people claim that not only it could not be effective, but it could also be dangerous. I partly agree with this statement and I will expose my opinion in this essay. Personally, I think that lots of people are not aware of the dangers of alternative medicine because they are persuaded that natural means harmless. Though, this is false, and it is the extreme confidence in the absence of risk that makes some of these methods unsafe, because, for example, people do not think they need to ask for an opinion of their health care practitioner to start taking supplements, even if they are under another treatment, at the same time. However, I do not believe that alternative medicine is always bad or useless. On the contrary, I think it could be a great compromise in certain situations, for instance, if the patient has some allergies. Also, it does not have to be a substitution of traditional methods, it could also be a help in making a person recovering more easily. I feel this way because of my personal experience: in fact, my uncle discovered to have cancer two years ago and acupuncture was a huge help to bear the pain due to chemotherapy. Thanks to this practice he was able to heal himself more quickly, because fighting the pain made him feel strong. In conclusion, I firmly believe that alternative methods could be a danger if people do not take it seriously, but, on the other hand it could be a good way to feel better if it is used with awareness and in association with a traditional treatment. TASK: Currently there is a trend towards the use of alternative forms of medicine. However, at best these methods are ineffective, and at worst they may be dangerous. To what extent do you agree with this statement?