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I want to learn japanese! How can I start!?
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English
Language Skills
Chinese (Mandarin)Native
Japanese
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Activities
- Flexibility in Customer service Last but not the least, the third important procedural dimension of customer service may be the flexibility. It means that staff should be able to modify the regulation to suit customers' need more. Stubborn employees could contribute negative influence to customers. An illustration of failing in the respect of flexibility from Horizon DVD Rentals is that, the price and the lending time are totally not negotiable. Customer may think that this is inconsiderable and unfair. The client who borrows large amount of DVDs, should have longer lending time, and old movies like Mr Bean should have cheaper price. Therefore, lack of flexibility will definitely damage the business.April 28, 201500
- An example of how Horizon DVD fails in the respect of consistency customer service The inconsistency of customer service could disappoint and drive away the existing customers. Horizon DVD Rentals fails in this respect recklessly. A customer once mentioned that the owner occasionally void the fine for returning DVD late. This tolerance may conceive the idea that it is not important to return the DVD on time. Once the late penalty was charged in contrast to the previous free of charge instance, the customer deemed that as a mistreatment. Such inconsistency of customer service will cause enormous amount of damages to the business, for customers will not come back again.April 28, 201500

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