very bad service! was making direct booking with Quark. Quark dictated all Chinese must book with this agent Amazing Cruise & Travel (ACT). ACT got passenger's family name wrong, for twice, only contact customers 2 weeks later and charge a 4% surcharge. When confronted why other agents or Quark do not charge such surcharge, ACT simple claimed that Chinese are their captive customers so Chinese are discriminated accordingly. It tried many means to divert customers to believe the surcharge is levied by Quark and it is helping customers by letting them pay by wire transfer. What a crook and fuXX! A blatant liar, shameless. being Chinese by ethnic origin, knows nothing but to deceive Chinese. should be destined for bankruptcy very soon. demonstrated its hegemony by writing to Quark's CEO + copying its own CEO that Chinese can only book with them! i.e. to be deceived by it as part of Chinese's destiny. What a FuXXX!