how to describe the customer care hotline's poor service so the story is I have received some very poor customer service. they are polite and responsive, but their responses are basically bullshit. sort of like an AI bot (but I know they are human). It just gave me a feeling that they sort of like copy and paste some lines in the notebook (possibly) and regardless of what you said, sometimes it's even unrelated. the words I can think of are : non-constructive official bureaucratic tone - this words feels the closest to what I am trying to express but I am not sure if it's a proper use for this scenario. if I may use Chinese, basically we say 很官腔 any help are greatly appreciated