A complaint which I satisfied with the exam (please give me some corrections!) A complaint which I am satisfied with the result I would like to talk about an online shopping experience which about a desk. About a couple of months ago, I went home to enjoy my winter holiday. When I got into my room, I found my room has nothing but a bed. My ACCA exam is in the near future and I have to prepare the exam in the holiday. So I decided to buy a desk from the Taobao, the Chinese equivalent of eBay. Three days later, I received the package of desk. The package is intact, but when I opened the package, I found a board is broken. You know, the desk is needs to be assembled by myself and I can’t fix a perfect drawer without this board. I felt deflated and I complained to the customer service staff of the store from which I bought the desk. The staff is very warm-heart and listened to me patiently. She promised to mail me a new board and I finally received the package in a few days later. I am satisfied with the result of this complaint because the staff tries to help me settle the problem instead of escaping her responsibility and finally I have a perfect desk.