Letter of complain Dear Sir I am writing to draw your attention to the problem of air condition in your hotel which has been damaged by a thunderstorm this evening. Currently, the weather is very bad outside the hotel so any activity is possible. I suppose the air condition in your hotel does not work properly due to lack of service and not enough engine power. In my opinion, some extra precautionary measures have to be taken to overcome this unusual situation. I had to buy my own air condition device to ensure comfortable circumstances for my family. Despite my engagement in improving this situation, some further actions are indispensable to ensure satisfaction of your clients in this hotel. Firstly, I am entitled to compensation for expenses incurred as a result of the thunderstorm. Secondly, I also suggest you investigate the matter to ensure other people that this does not happen in the future. Finally, I hope this situation will be resolved as soon as possible. I look forward to your answer without any delay. Yours faithfully.