A COMPLAIN LETTER Dear Sir / Madam, I recently was in one of your University Study Tours. I am writing because I was extremely unhappy with the course. • The advertisement say that Oxford is only 40 minutes from London, but actually it is at least 55 minutes from London by train and over an hour by coach. • You also say the teachers are qualified and experienced, but they were not. They had just obtained their university degree and it was their first time like teachers. • According to the advertisement there are 12 students in a class, but there were 24 of us in my class. • Finally, you talk about excellent accommodation with local families. I was living in a small house and i had to sleep in a sofa bed in the living-room. I complained about the situation to your staff. They only gave me excuses and they did not solve anything at all. I would like a refund for part of my course. My English course was the worst experience I have ever had. Please write me soon. Yours faithfully, Ann Smith