A letter of complain Dear sir, I am writing to express my disappointment with your apartment "near the beach" which I rented for two weeks in last June. I am very surprised the such a reputable agency as yours, does not take seriously the demands of its customers. Firstly, the apartment was not near the beach. I had to walk more than fifteen minutes. Furthermore, the apartment was on the second floor and the flat had not a lift. This was very important for us because my mother is an old woman and she should not climb stairs. In addition, the apartment was very dirty when we arrived, and there were not enough beds. I feel cheated on you because you fooled me about the apartment and we could not enjoy our holidays. I would be grateful if you could give me back my money. Otherwise, I would be obliged to take legal action. Yours faithfully, Cristina