Filthy hotel To whom it may concern I am writing to complain about the lack of cleanliness of your facility moreover the rudeness of the staff on charge of the reception desk at your brand hotel in N

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Jose

Filthy hotel To whom it may concern I am writing to complain about the lack of cleanliness of your facility moreover the rudeness of the staff on charge of the reception desk at your brand hotel in New Castle. My husband and me spent a couple of nights in your hotel the last 19th of May. As soon as we did the check in and we were into the room, we realised that something wrong happened. The bed was not properly made and the floor of the room was filthy. We went to the reception desk to complain about it and the staff, in a very impolite way, changed our room for another one. Our surprise came when the new room was, at least, as dirty as the first one. Towels on the floor, bedside tables plenty of leftovers and empties, coffee poured over the sheets.. everything from the previous guests. After a second change, we were finally satisfied and we stayed in the room. We had very little time to visit the city and we lost almost two and a half hours before being able to go out and explore the places we wanted to visit. I was very surprised that things like that could happen in a reputable hotel as yours. Despite the fact that we complained to the hotel manager several times, nobody listened or came to apologise to us. I trust that a bothering situation such as our awful experience does not happen again. Yours faithfully

Corrections · 4

Filthy hotel

To whom it may concern
I am writing to complain about the lack of cleanliness of your facility and moreover the rudeness of the staff in charge of the reception desk at your brand hotel in New Castle.
My husband and I spent a couple of nights in your hotel last year on the 19th of May. As soon as we did the check in and we were into the room, we realised that something was wrong. The bed was not properly made and the floor of the room was filthy.
We went to the reception desk to complain about it, and the staff, in a very impolite way, changed our room for another one. Our surprise came when the new room was, at least, as dirty as the first one. Towels on the floor and bedside tables, plenty of leftovers and empties and coffee poured over the sheets.. everything from the previous guests.
After a second change, we were finally satisfied and we stayed in the room. We had very little time to visit the city and we lost almost two and a half hours before being able to go out and explore the places we wanted to visit.
I was very surprised that things like that could happen in a reputable hotel like yours. Despite the fact that we complained to the hotel manager several times, nobody listened or came to apologise to us.
I trust that a concerning situation such as our awful experience does not happen again.
Yours faithfully

Filthy hotel

To whom it may concern
I am writing to complain about the lack of cleanliness in your facility, and moreover the rudeness of the staff in charge of the reception desk at your brand hotel in New Castle.
My husband and I me spent a couple of nights in your hotel on the last 19th of May. As soon as we did the had checked in and went were into the room, we realised that something was wrong happened. The bed was not properly made and the floor of the room was filthy.
We went to the reception desk to complain about it and the staff, in a very impolite way, changed our room for another one. Our surprise came when the new room was, at least, as dirty as the first one. There were towels on the floor, the bedside tables were covered in plenty of leftovers and empties, coffee had been spilled/ poured over the sheets, everything left from the previous guests.
After a second change, we were finally satisfied and we stayed in our new the room. We had very little time to visit the city and we lost almost two and a half hours before being able to go out and explore the places we wanted to visit.
I was very surprised that things like that could happen in a reputable hotel as yours. Despite the fact that we complained to the hotel manager several times, nobody listened or came to apologise to us.
I trust that an unacceptable bothering situation such as our awful experience does not happen again.
Yours faithfully

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