a letter of complaint 4 (an exam exercise) Dear Mr Thomson, I am writing to inform you that the goods we ordered from your company have not been supplied correctly. On 1st Fabruary 2016 we placed an order with your firm for 2 tonnes of nails size XH (20 000 boxes). The consigment arrived yesterday but contained only 1,5 tonnes of the product. This error put our company in a difficult position, as we had to make some emergency purchases from other suppliers to fulfill our commitments to all our customers. This caused us considerable inconvinience and additional costs due to the transport fees. Moreover, you sent us an invoice for 12500$ but did not diduct our usual 10% discount. Therefore, I would ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. I enclose a copy of the erroneous invoice and a copy of the dispatch note in order to proceed to correct them. Your sincerely, D.