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My name is Alessandro i'm an expert in computer science.I have worked as It customer support specialist for 11 years. I gave assistance about Hp products such as Laptop desktop workstation and printer. My job consisted of analyze customer issue eventually perform a troubleshouting then drive the customer to the solution and when need control the equipment in remote and solve the issue directly .
When I understand the problem is hw and not sw I can manage the substitution of the component organizing the pickup and delivery to the laboratory or technician visit to repair the component in place
As final step of the process I use to callback the customer some days after to make sure the issue is completely solved.
Main customer I have been supporting Fiat sky Nestle
please correct this and told me if better i use simple past o present perfect if i stop this job 2 years ago and now i want change the job to return make customer support specialist
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Hi,
I didn't highlight the words added, but tried to offer suggestions that might clarify what you're trying to say here. Good effort! The past perfect vs. simple past is something you'll get more comfortable with over time.
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My name is Alessandro and I'm a computer science expert. n expert in computer science.I have worked as a it customer support specialist for 11 years.
I have given gave assistance about with HP products such as laptops, desktop workstations, and printers. My job has consisted of analyzing customer issue problems, and eventually perform a troubleshooting, and then finding the customer to the solutions. At times I would and when need control the equipment in remotely and solve the issue directly.
When I understand the problem is hw and not sw I can manage the substitution of the component organizing the pickup and delivery to the laboratory or technician visit to repair the component in place
Alternative: When I understand what the problem is... I'm not sure what you mean here....I have managed organizing the pick up of substitution components or delivery to the customer, so that they can do the repair on-site.
As a final step of the process, I use to do a callback to the customer some days after to make sure the issue is has been completely solved.
My primary customers Main customer I have been supporting Fiat, Sky, and Nestle.
please correct this and told let me know if it's better to use simple past o present perfect. if I ended this job 2 years ago and now i want to change jobs again to return to being a customer support specialist.
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