Hotel service rating comparison The charts compare the data of feedback from visitors about the customer service at the Parkway hotel between 2005 and 2010, according to 100 questionnaires given by them. Overall, it is clear that the majority of guests regarded the service of the hotel was satisfactory or worse in 2005. However, when it came to 2010, the hotel service became better, and most guests gave a good above score. Looking at the information in more detail, we can see that in the year of 2005, up to 45% of customers only rated as satisfactory for the hotel. Meanwhile, there had even 21%, and 15% of guests considered the hotel’s customer service to be poor and very poor separately. And only a minor proportion got an excellent or good experience, which at 5% and 14% respectively. The situation improved a lot by 2010. As we can see, the largest proportion of feedback on hotel service was good. At the same time, 28% of consumers gave their best responses, compared with only 5% in 2005. The percentage of satisfactory comments dropped dramatically to only 17%. Most importantly, the proportions of bad user experiences(poor or very poor) had been inclined sharply to 12% and 4% respectively.