Hey everyone,
I've also posted this under the Spanish discussion board if you would rather read it there, but thought I'd try here too since I'd like to hear from speakers of other languages that had a similar situation.
Pretty soon I'll be starting a new job as a customer service rep for a company that offers an international payment service through an online platform. Most of the interaction with customers will be in English, but there is a sizable Spanish-speaking client base and sometimes I will need to help them resolve issues through chat, email or by phone. I know my Spanish isn't perfect but it's advanced and speaking-wise it's pretty fluent (I've tested at a C1 level). I'm comfortable on the phone talking to friends and making my own customer service calls, but I guess I just feel like I lack the technical/business vocabulary when it comes to things like sending more formal emails. I'm wondering if anyone has tips for resources I can use to learn more business-like vocabulary, and if you've found yourself in a similar situation I'd like to know what worked for you.
Thanks very much!!
