Hello, could you please find mistakes in my CV? Research and resolution of customer chargebacks. Transactions analysis, contacting the cardholders by email in order to receive all the information and documentation required by payment system rules. Handling the whole issuer part: chargeback, pre-arbitration, arbitration, pre-compliance, compliance. Collaboration with the accounting department in order to enroll funds on customers’ accounts. Escalating technical malfunctions to the responsible departments. Analysis and optimization of the processes related to disputes resolution. Compiling aggregate statistics. The group management (35 employees). Coordination of the call-center and the sales offices support in order to ensure high effectiveness of Mobile Numbers Portability process. Escalating technical malfunctions to the responsible departments. Ensuring high level of KPI. Participation in recruitment and organization of mentoring. Compiling aggregate statistics. The Group management (26 employees). Coordination of the work with customer complaints, Government departments requests and escalating technical malfunctions to the responsible departments. Ensuring high level of KPI. Participation in recruitment. Compiling aggregate statistics. I am responsible, communicative, organized, determined, educable. My favorite task is related to the work process optimization and efficiency improving. I have learnt several courses (MS Excel - Advanced level, English language - Upper-Intermediate level) and attended several trainings (management, communication, presentation). My hobbies: travelling, languages and cultures, dancing, finances, psychology