complaining Dear manager i am writing to inform you that the jigsaw puzzle we ordered from your website have not been supplied correctly. On 13th january 2017 we ordered two 500 pieces puzzles, According to your announcement puzzles are supposedly packed in a durable presentation tin. However they were packed in a cardboard box which are not durable. To resolve this problem, I would be grateful if you could send the tins free of charge otherwise, I would be obliged to take them back and with a full refund. yours faithfully jhon taylor.

Informal email Hi juan, It was great to hear from you again, Glad to hear that you and your sister are coming to visit London next weekend, I thought  you might be interested to know a little bit of my city before you come. The first place you should visit is Westminster you'll see the house of parliaments of London which is an amazing building where you can find the famous big Ben, from there you could walk up to London eye which is a high-rice noria so that you can see the city from the highs and take stunning photos. In London you can find food from many places like Poland, Indian, Chinese, Colombian, Etc there are street markets like camden town, brixton market, where you could combine shopping with food, I really recommend you fish and chips which is a typical British dish. Maybe you could be interested in museums most of them are free like The British museum, natural history museum, national gallery of London, science museum, saatch gallery that is located in one of the most affluent paces in London. And of course you can't leave London without visiting my house where you can have a nice cup of tea. Anyway, I must go and get on with my work! Say hello to your family. Take care, Carlos.

is it right? *we saw big ben, buckingham palace, tower bridge and the lodon eye, which were all amaizing. *there were loads of recommendations on the internet, most of which were really helpful. *we stayed out dancing until two in the morning, by which time i was completely exhausted. *we spend two days in amsterdam and then drove down to rotterdam, where my girlfriend has family. *we spend a week in madrid, during which time was the elections. *paco`s granfather still lives at home with the rest of the family, who is 90.

Amsterdam I think travel is one of the most interesting things in life, I really enjoy going around citys knowing new places and people. My last trip was two days ago, I went to amsterdam, which is a beutyful city, it had more than weed and sex. It has many museums polite people and a nice skyline I had a really good time there walking throu its streets going on boat riding on buses and of course in bike. I really recommend amsterdam!!!!

London In a few days I'm going to London it's my first trip there, I'm very excited! I want to walk the city and get to know the iconic places, my first stop will be Victoria station then Brixton because my friends are waiting for me there.I'm going to take advantage of my trip by practicing my English and learning new words and expressions. I'm wanna try fish and chips and of course a nice cup of tea in Camden Town. I have to go to Hyde Park, picadilly circus, big bang, Tower Bridge, London bridge, London eye, Oxford Street, etc. I hope it does not rain but if it rains don't worry I have my umbrella. Have a nice day!!!!

Challenge I don't know what to do to get fluent in english I find it difficult. may be I have to go abroad where I have to force my self to speak and think in english. But one thing I am sure of........I will do it

Madrid When I was 18 years old my parents decided to travel to Spain (madrid) to take a tour and get to know the city, they really liked this city and told me about how beutyful it was. I told to my self one day I will be travelling there. Now I've been living in Madrid for 15 years and I like it .