Exercise - Write a letter about how to motivate people Harry, I think that it is not easy to motivate a team, herewith some advices: 1) Be kind and fair with you subordinates. Nothing demotivates more employees than a bossy superior. 2) Organize monthly a one to one meeting with your subordinates so that you can value their workload and listen to their difficulties. 3) Let people free to espress their opinion during meetings, people are more motivated if they feel that their superior appreciate different point of views. 4) Trust the people of your team and praise their good work. 5) Create best practise and processes to get their work smooth. 6) Praise and reward people who shares knowledge in your team instead of individualist. 7) Promote a good work life balance for your team. But the most important advice I can give you is beeing aware that people aren't machines give them clear objectives and deadline. Good luck

Message to a software company about my account hacked Today I entered in a game on my PC and I've noticed that my username has been changed from "abc" to "def". In the meantime I've received at my email address an email that informed me about a password change. I didn't request neither the change of my username and of the password, therefore I clicked on the link in the mail to request a password change and it worked perfectly. Moreover I have received another mail regarding the change of personal questions and I changed them. I'm sure that my account has been hacked by someone I don't know. Since the username has been changed, I have lost all my progress on the game servers. I would ask you to restore my previous username as soon as possible. Best regards

Another day at home How has covid 19 changed my life? A lot, before it I used to go to work by car, the commute was long boring and tiring and I was always in rush. Now I stay ad home with my family, I'm lucky because I can work at home, no more wasted time in travelling. Our house in not big so sometime it's difficoult to share a room. My husband and I have been working at home for 5 weeks and our sons have been taking on line lesson at home for 3 weeks. At the begining some shools weren't ready to provide on line lesson by means of Meet or something like that.

A short letter to a friend who betryed your trust Dear Emily, I'm really upset with you because you haven't been kept my secret. I told you that I liked Sara in confidence and I would have never thought that you had betrayed my trust. I told you the truth because I trust you and I took your word that you would have taken the secret. I'm really angry with you but at the same time, I know that you are my best friend and you tried to help me in some way. I forgive you, because you seem so sorry now, but please don't try to help me in this way another time. See you soon. Brian

What is something you dislike about yourself? There are only two things that I dislike about myself, the first one is that I’m always in hurry because I have a full-time job, unfortunately far from home, and at the same time I have a family. Therefore, sometimes I’m nervous and a little bossy with my daughters and husband. The second thing I dislike is that sometimes I’m not able to leave my job out of the home door. I think about my job and what I did during the day and I allow that all these thoughts stay in my mind. I think I should forget every working thoughts and spend more time with my family and my friends.

What is your favourite time of day? My favourite time of day is the evening around 9.30 p.m. At this hour I have finished to dinner with my family, I have put plates and pots in the dishwasher and I have tided the living room up. Then I can sit down on the sofa, read the news on my PC and watch the TV. It’s the time when I can think about myself and relax after a day of work.