Can you email this teacher and reschedule your lesson? Otherwise email the Italki administration . Go up to Site Feedback in the top right hand side of this page.

The real question is: Why did you already pay?

Dear Benjamin, I am sorry to hear that you paid a teacher and they did not schedule the class. May I ask if you paid using ITC or did you pay the teacher directly? If you used ITC then we can help you. If you paid the teacher directly and bypassed us then there is nothing we can do for you as that would be a matter strictly between you and the teacher. We designed the ITC system to help safeguard both students and teachers from the "Pay first or teach first?" problem. As Eliot mentioned, if you pay first, how do you know the teacher will show up? If a teacher teaches the lesson first, then how will they know the student will pay them afterwards? By using our teaching system, then neither side need worry about that. We will be contacting you directly to find out the specific details of your situation. Hopefully we will be able to help you.