Is it right if I explain to the costumer his request ?
"The passenger wants to see his dog/pet that is on the cargo hold but he has a connection flight...."I would aswer to him "I will check this possibility with the captain and the ground staff but I'm afraid of this not possible because we have time and the flight can not be delayed and you may also lost your connection flight, so, I'll check if everything is fine with your pet" thanks in advance!

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"I will check with the captain and the ground staff but I'm afraid it may not be possible because we have limited time and the flight cannot be delayed and you may miss your connecting flight, so, I'll check on your pet for you."

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thanks !

Answer

Customer. The passenger is a customer. A costumer is a person who provides clothing for actors.

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