Question about a role
How do you call to one person who works in a cab's station? is that a kind of customer service or wich role is it? does it have an especific name?
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Answers · 4
1
If you mean a person who answers the phones at the cab company office and then assigns cabs to pick people up at their homes, I would say this is a "dispatcher".
1
In the UK the drivers are called minicab drivers or taxi drivers. The person who allocates the jobs/calls/rides to the drivers is called a controller/minicab controller/cab controller/or taxicab controller/ taxi controller.
often the more American term dispatcher is used.
The people who answer the phones are called telephonists. Although often the controllers also answer the phones.
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