Dear English native speakers, does my manual make sense?
It's a small piece of a manual. Does it make sense?

Binding sequence of actions for a salesperson to implement handling a customer calling the company’s office is as follows:
1)Answer not later than the third ringing.

Question

Dear English native speakers, does my manual make sense?
It's a small piece of a manual. Does it make sense?

Binding sequence of actions for a salesperson to implement handling a customer calling the company’s office is as follows:
1)Answer not later than the third ringing.

Answer

The first (explaining) part makes sense but there is a simpler/more concise way of saying it, e.g. 
A procedure/a sequence of steps to follow/you must follow when handling a customer call:

1. Answer the phone no later than the third ring

I hope it helps

Answer

I'm not sure how strict your manual is regarding "instructional English" (this is a slightly condensed English), so I won't revise the first part.

For the actual instruction, I would write, "Answer no later than the third ring."

Answer

It makes sense - but I had to work far too hard to understand it.
-----------------------------------

Follow these steps when handling customer calls:
1.  Answer by the third ring.

Answers · 5

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