そうでしょうか。。。

平日 は私たち直接相手の名前を呼びます

中国はマナーが悪い国です."様"について礼儀の呼び方.中国語はないです.

日语中的“様”在汉语中没有特定的翻译，是一种敬语和尊称。可以说：尊敬的XXX。

I have to say in nowadays chinese language, it's hard to find a word perfectly matches "様". In Japanese, you will write on the letter or postcard "XXX 様 ", but for Chinese we only write like“ XXX receive”, for example"小明 （收）", that's how we chinese teach our little kids and also the correct expression listed in the chinese textbook for chinese students. In the shop you will say"お客様 " and we simply say"您好，请问您需要什么么？"If you start a conversion with a real customer with“尊敬的顾客”， it's really weird, too formal, but you may often hear this expression in the in-store radio. Only a kind reminder that be careful to use words like "太君，大人, etc. ", in the daily conversion, really, really weird, like if you were lived in ancient China, 100 years ago? ☺